IRP Clearinghouse FAQs
Updated for Clearinghouse 3.0 (modernized)
Clearinghouse 3.0 Implementation Schedule
Go Live: 11/22/2010
Data conversion (Clearinghouse 3.0 unavailable): 11/16/2010-11/22/2010
User account management at Jurisdiction level (begins): 11/22/2010
Notice sent to Voting Member if totals not verified: 12/13/2010
Netting on Clearinghouse 3.0 platform: 12/15/2010
Question:
What are the main changes with Clearinghouse 3.0?
Answer:
1. Improved user interface, easier navigation, faster processing.
2. Enforcement of data verification for required fields.
3. User accounts managed at the jurisdiction level.
4. Ability to sort data on most screens by column.
5. Pre netting data available after netting is completed.
6. Improved VIN search results.
Question:
Who should I contact if I have a question?
Answer:
Contact the Clearinghouse Program Manager
Question:
Is training available on the Clearinghouse?
Answer:
Clearinghouse 3.0 includes on-line help and a user and jurisdiction administrator tutorial that can be launched within the application (available January 1, 2011).
Question:
When does netting occur?
Answer:
The netting occurs on the 15th calendar day of the month.
Question:
When are transmittals due to the Clearinghouse?
Answer:
Transmittals are due to the Clearinghouse Production site on the 10th calendar day of the month.
Question:
What if the file is sent on the 10th calendar day of the month and there are errors?
Answer:
If a file is received in the Clearinghouse Production site on the 10th calendar day of the month with errors, you can send corrections up until the 14th calendar day. It is advisable to send corrections to the test site first before you load the corrections to the production site. Be sure to send the entire file, with the correction embedded, if the error received prevented the file from loading data.
Question:
I have uploaded my data and received an email notification that it was successful, now what?
Answer:
Go to the Pre netting Summary Screen (or click on link embedded in the email) and review jurisdiction totals. If your totals are good, scroll down to the bottom of the Pre netting Summary Screen and check the box and press the confirm button.
Question:
What if the jurisdiction does not check the totals on the Pre netting Summary Screen?
Answer:
If the jurisdiction does not check the totals on the Pre netting Summary Screen before the 13th calendar day of the month, a notice will be sent to the Voting Member of that jurisdictions requesting appropriate action.
Question:
When will we know if we owe or will receive money from the Clearinghouse?
Answer:
You can log in to the Clearinghouse on the 16th calendar day and review the EFT Funding Screen under the Post netting tab. Additionally, the Clearinghouse Program Manager will send a notification to all jurisdictions and attach the EFT Funding report for the month.
Question:
How can I determine that the jurisdiction’s payment has reached the Clearinghouse bank?
Answer:
Each payment received is entered on the Payment Status Report under the Post netting tab. You can also review previous month’s payment history by changing the netting date in the drop-down box on this screen.
Question:
What if we are not able to participate in the netting for a particular month? What should we do?
Answer:
You will have to revert back to sending paper transmittals for that month. However, if you are to receive funds from the Clearinghouse, you will still receive funds other jurisdictions through the Clearinghouse.
Question:
My account works in TEST but not PRODUCTION (or vice-versa), why?
Answer:
Each site is different and you may need a different password.
Question:
What if I try to log in and the system comes back with the message that either my log in or password is incorrect?
Answer:
Click on the Forgot Password button and enter your user name (full email address). The system will send an email with a new password.
Question:
What if I try to log in several times and the message displays that my account is locked?
Answer:
Contact your Jurisdiction Administrator to unlock your account. After your account is unlocked, you will need to use the Forgot Password function to get a new initial password.
Question:
I received an email stating that the LOADCAP completed successfully, does that mean that there were no errors?
Answer:
No. Check the details of the email to determine if there are errors and open the error report if it is attached to the email.
Question:
What is a recap?
Answer:
A recap consists of an Account Number, Fleet Number, Supplement Number, and Registration Pay Date.
Question:
What is a file scanner error?
Answer:
The system was unable to process the data you sent. Contact IRP Clearinghouse Support for assistance.
Question:
How do I send Audit recaps?
Answer:
Use the same process as regular recaps. See the IRPCH Jurisdiction System Specification for specific data that should be sent for audit recaps.
Question:
Can I access previous pre netting information for my jurisdiction?
Answer:
Beginning January 2011, pre netting information will be available under the Pre netting /Pre netting History tab in the Clearinghouse.